Shipping Policy:

• Shipping Fee: For orders we charge a shipping fee of 12 AED will apply.
• Delivery Time: We strive to ensure timely delivery, but delivery times may vary due to factors beyond our control. You will receive a tracking number once your order is shipped.

Upon receiving your order, Kiddicare will package and ship your order within:

- 1-2 business days & 1 week to take for delivery.

- Currently Kiddicare can only deliver to customers in UAE.

- We do not deliver on public holidays. Orders placed during a public holiday will be organised and sent out in the following work days.

Return Policy:

We offer a 100% Satisfaction Guarantee so we always aim to solve any issues you may have until you are satisfied.

Firstly we request you email any questions about sizing or performance to:

support@kiddicare.co.ae

Our returns policy is as follows:

CHANGE OF MIND AFTER ORDER

We require a 48 hour notice period (during business days) for any changes to your order. Unfortunately, once your order has been processed, we are unable to make changes or offer a refund.

INCORRECT SIZE DELIVERED, OUR ERROR

Please contact us and we will immediately rectify this by dispatching the correct size to you, at our cost.

INCORRECT SIZE DELIVERED, YOUR ERROR

We require a 48 hour notice period (during business days) for any changes to your order. Unfortunately, once your order has been processed and delivered, we are unable to offer a refund or replacement.

Eligibility: Items can be returned within 5 working days of receipt for a full refund or exchange. 

Condition: Returned items must be unused, in their original packaging, and include all tags and labels.

Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

Proof of Condition: To initiate a return, you must provide a video showing the item’s condition and detailing the reason for the return. This helps us verify the issue and process your return more efficiently.